I have tried to like you, I really have. Even though you have misplaced my luggage numerous times and left me stranded in places I have not always wanted to be. Even though my luggage has seen places my feet have never been I still have tried to believe in you. But why , Delta, why? Why do I have a platinum American Express card if I get no perks? Why did the last Delta agent give me a free piece of checked luggage and “put me in the system” when the agent today says I don’t get that benefit unless I fly with my husband who is the primary card holder? Why did I bother getting this card? Your agent told me today that I should get one of my own……I must admit I was a little snippy with her. Hard to imagine, I know. O am trying to simplify my life and adding another credit card does not seem in the plans. So Delta….once again you disappoint..
Sad in Pittsburgh,