I have been all over the country the past month and one of my trips took me to Las Vegas. Thanks to social media I found out that there were a lot of other people that I know in Vegas at the same time. My friend Sara who blogs at Travel With Sara and All In An Iowa Mom’s Day was there for a blogger event. My friend Pat from The Computer Guy was there for another event. An Australian friend I “met” online through another blogger was there. My best friend from 1st and 2nd grade was there. All of us there for different reasons but how amazing it it that we knew that we were all in the same amazing place?
When you fly into Las Vegas it hits you that this is not like any other place. Slot machines and lights welcome you even in the airport.
No, no, no. That was not on the itinerary but I am sure there were many women in Vegas that did go to that show and my guess is that they enjoyed it.
We had had such a crazy and whirlwind week that we were just looking forward to a nice night of sleep in our lovely king sized bed in the room that we had reserved. We got our key and navigated the hallways and elevator to go to our room where we anxiously threw open the door.
We were greeted with this.
Yes, it was a conference room. All set up for some kind of meeting or gathering –pens and paper pads ready to go. Either they neglected to tell us that we were in charge of something during our stay there or they took to heart our preference for a firm bed.
There was no bed hiding anywhere. No secret passageways to a room with a bed. Just a conference room with a wet bar, a bathroom and lots of chairs. So we went back down to the desk.
The desk clerk apologized and I am still unsure how she assigned us a conference room but she got another key for another room in another wing. So we headed to a different tower, a different wing and a different room but when the elevator doors opened it hit us. It was a smoking floor which still exist in Las Vegas and as we found our room and opened the door we were enveloped by the smokey smell which we knew we could just not live with for 3 nights.
Back to the desk we went and Chris got a different desk clerk and complained (very controlled complaining but she got the message) that this was not acceptable as we requested non smoking and this was the second room. She had to talk to her manager (why I am not sure as it was THEIR mistake) and finally she found us a room with the apology that it was two beds and not one. We were past tired by this point and just wanted a bed so when we opened the door and saw they were double beds and not queens we knew we were not going to have that comfortable night of sleep that we had hoped for. But at least it was a room and she told us that we might be able to upgrade the next day to a king bed.
We survived the night just fine. After all a little closeness is a good thing after 32 1/2 years of marriage, right? We were able to upgrade to a king bed the next day so we had had a total of 4 rooms in less than 24 hours which was a pretty good record.
We weren’t going to say anything to anyone but we found out that some of the guys that were at the same show staying at the same place had Murphy Beds in their rooms. That amazed me. Those are the beds that come out of the wall and pull down as space savers. One gentleman had no heat at all in his room and the repair guy came at 2:30 am to fix it. Yes. 2:30 am.
The day we left there was no hot water in the shower. It wasn’t ice cold but it was cold enough I had goosebumps and had a very short shower. When I told the desk clerk at check out she asked if there was hot water in the sink. I told her I had not run it long enough to figure it out because I was just wanting to get out and on my way. No apology. No “I’m sorry”. Nada.
Would we stay here again? Not if we have a choice. While I understand renovations and all it is inconceivable to me how this place could have offered such poor customer service. Oh, we did get comped two free meals at the buffet place so we did get some thing for our room fiasco but they will not get our return business.
I don’t believe in ranting on my blog so I will not “out” the place here but if you plan a trip to Las Vegas and want to know where not to stay just email me and I will tell you.