Many of my readers know that I call my husband, Chris, Mr. Diamond. That name has lovingly been bestowed upon him since he acquired Diamond status with Delta airlines due to his work travel. Of course it does not end there as he has similar status with different hotel chains and rental car companies. Many of my friends refer to him as Mr. Diamond as well so the tradition has been set in stone even when that status will no longer exist.
While traveling may be exciting for many when it is a weekly event with before the crack of dawn flights and late night return flights the excitement may wane. My Mr. Diamond travels weekly for Chiles and Company and while he absolutely loves what he does the travel part can get a little bit wearing on him. Last week he was rewarded for being a Diamond Medallion and Million Miler with Delta and of course I had to blog about it.
Delta has a special Elite Services program that has partnered with Porsche at various airports to enhance the experience for many of their Sky Miles members who have Diamond status. When Chris deplaned at Atlanta and was ready to make the trek to his connecting flight to Asheville he was greeted by Larry Epps who was waiting for him on the jet bridge with a sign saying Christopher Chiles. When he approached him Larry immediately led him outside to the awaiting car.
Delta has this fabulous service for some of their Diamond Medallion customers. The criteria for being selected is up to the elite team but it is usually determined by short connection times and / or long distances to connecting gates. In this case it definitely worked to Chris’s advantage and he loved getting a little time to chat with Larry who was a really nice guy. The partnership between Delta and Porsche is a very good one that allows Diamond Medallion folks to be shuttled from flight to flight in style. When Chris texted me he got a ride in a Porsche to his gate I have to admit I was a teeny bit jealous.
It makes me happy when my Mr. Diamond is happy and this was a great way to bring a smile to his face. Thanks, Delta, for the ride and for making the effort in a world where niceties can often be few and far between. To read another blog post when I sing the praises of Delta please click here. Their customer service has always been top notch when I have needed them to be there for me.
To view a video from Delta detailing their unique service click here to be taken directly to that video.
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23 CommentsLeave a comment
I’d like to have Larry’s job!
It would be fun to be the “hero” in the airport for a change, wouldn’t it?
How cool for Mr. Diamond! Enjoyable to hear a positive story about flying!
Flying is not always fun and definitely does not go according to schedule but this is one time it was a really great experience.
WOW!! That’s amazing. What a busy, busy area. Obviously that wasn’t Larry’s first day on THAT job! Did Chris video that for you knowing you’d use it in a blog post??? Thanks to him and you for sharing!
It was such a nice thing to happen to him after a busy week! He “figured” I would write a post but I told him he should have gotten a pic of Larry with the car. The video makes me smile!
What a fun experience!
Definitely a good day for Mr. Diamond. 🙂
awww, how nice!!!
It was a really great thing to happen to him and I am glad that he was “chosen” that day.
What a fun experience! I could have used that service when I had a layover in Seattle on my way to Michael’s. I was going up & down steps and before I knew it I was in baggage claim— which meant I had to go through security for the 2nd time and the line was humongous. But, as you said, I had a lot of time to chat with lots of mice people.
Oh goodness–I can totally understand how that happened. I always try to pay attention when I am in a new airport but that does not mean I know where I am going. I am very good at asking people these days!
Now that’s what I call exceptional customer service.
I agree. Travel is not always fun and when something unexpected happens like this it makes it so much better. Chris deserves it!
What a awesome reward for Mr. Diamond. He certainly deserves it with all his travels. I agree with you, seeing a big corporation do something so very nice for their customers restores my faith in business.
Yes, sometimes all we hear are the negative and bad things. This was a very nice change!
Wow! I think that’s wonderful!
I thought so and so did he!
While we are a long way from any type of diamond service, we have enjoyed traveling with Delta on numerous occasions.
This sounds like a really awesome way to make your customers feel special and appreciated. I think companies who go the extra mile are getting few and far between so this was nice to read. 🙂
What a perk! I didn’t know they offered such a service – I’ve always wanted to go into a Delta lounge.
Whoa! That’s a lot of miles.